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Frequently Asked Questions

1. How does the online benefit employee benefits enrollment system simplify my employees' benefit enrollment process?

2. Is the online employee benefits enrollment system easy to implement?

3. Will I have to invest in expensive hardware or equipment?

4. Do we need to hire an IS team to maintain the online employee benefits system?

5. What if employees are scattered through multiple locations?

6. My employees aren't all computer wizards, will they find the system easy to use?

7. Benefit enrollment is important to us. How can we be sure we'll get what we want from the employee benefits enrollment system?

8. Who has control of our data?

9. Does the eDirect system link with my HRIS or payroll system?

 
   

 

How does the online employee benefits enrollment system simplify my employees' benefit enrollment process?

The online employee benefits enrollment system offers employees the ability to enroll in their benefits 24 hours a day, 7 days a week, from work, home, anywhere they can access the system, simply by connecting to the Internet and logging on.

   
   

Is the online employee benefits enrollment system easy to implement?

Yes. After working with you to complete a benefits enrollment inventory, eDirect's account service team goes to work to design a system customized to your needs. No need to wait out long implementation periods, we can customize a system to your specific needs and have your employees enrolling in their benefits in four to six weeks.

   
   

Will I have to invest in expensive hardware or equipment?

No. eDirect is an application service provider. This means that we house the hardware, maintain the system and provide you with updates.

   
   

Do we need to hire an IS team to maintain the online employee benefits enrollment system?

No. eDirect maintains the system and troubleshoots any questions you might have. We provide customer service 365 days a year, 24 x7 to ensure the stability of your enrollment. Your HR/Benefits administrator can work directly with our team to handle any data transfer issues or system questions. You don't need to staff a special technical team.

   
   

What if employees are scattered through multiple locations?

The eDirect system is designed with this in mind. Employees don't need to be located together, as long as they have access to a computer.

   
   

My employees aren't all computer wizards, will they find the online employee benefits enrollment system easy to use?

eDirect has designed its system with the first time user in mind. Each screen offers complete explanations written in simple terms. The system features an attractive design that is intended to simplify the enrollment process. Additionally a comprehensive 'help' section offers users specific information on how to use the system. A 'Your Progress' area keeps users informed as to how they are advancing through the enrollment process.

   
   

Benefit enrollment is important to us. How can we be sure we'll get what we want from the system?

eDirect will work with your HR/Benefits Administrator to ensure the completeness of your benefit enrollment, factoring in all the benefit rules that are integral to the process. We'll customize a package with your employees in mind, so that when they log on, they see only an enrollment keyed from their own personal data. They will only see benefits for which they are eligible.

   
   

Who has control of our data?

You own your own data. eDirect will never share your data with any not authorized by you.

   
   

Does the eDirect online employee benefits enrollment system link with my HRIS or payroll system?

The eDirect system is designed to offer ease of data transfer. You can provide us the data in a variety of formats. We'll work with you individually to decide what's easiest and best for you. On the reverse side, when it's time for us to send data back your way, we can provide you a limitless variety of formats that will easily import into your existing systems.