Help With Your Enrollment

On this page you will find help with some basic technical issues that you may encounter on this enrollment site. For more advanced topics you will need to contact the support associate listed below.

 

Contact Us

Email: Please send a detailed email message to the address below. Describe the problem you are having and include the page address on which the problem occurred.

contact@afedirect.com

 

Telephone: The instruction packet you recieved concerning the online enrollment contains the Toll-Free telephone number that is specific to your enrollment. Please call this number to contact customer support.

 

Technical Issues

To successfully use this system, you'll need to have cookies and Javascript turned ON in your browser. The interface was designed upon Internet standards so most browsers should work. If you need help with turning on JavaScript of Cookies please review the information below.

 

Help with JavaScript

If nothing happens when clicking on some links in our site it might be that JavaScript is turned off or your browser does not support JavaScript. Follow these directions to turn one JavaScript

 

Internet Explorer and JavaScript:

Note: If you are using Microsoft Internet Explorer, JavaScript is enabled automatically. If JavaScript is not working in Internet Explorer you have an outdated version and you need to install a newer version. Internet Explorer is available as a free download at www.microsoft.com.

 

Mozilla Firefox:

On the menu-bar click on "Tools"

Click on "Options"

Click on "Web Features"

Make sure that "Enable JavaScript" is checked

Click the "OK" button

 

Netscape Communicator and Netscape 7.x:

On the menu-bar click on "Edit"

Click on "Preferences"

In the box that reads "Category:" click "Advanced"

Make sure that "Enable JavaScript" is checked

Click the "Ok" button

 

Netscape Navigator:

On the menu-bar click on "Options"

Click on "Network Preferences"

Click on the "Languages" tab

Make sure that "Enable JavaScript" is checked"

Click the "Ok" button

 

If you do not see an "Enable JavaScript" checkbox, then the version of Netscape that you are using does not support JavaScript and you will need to download or purchase a current version.

 

About Cookies

Cookies are very tiny text files that are stored on your computer when you visit certain web pages that record your preferences. Ours system uses cookies to keep track of your progress through the enrollment site. They cannot harm your computer and they do not contain any personal or private information. You must accept cookies to use the eDirect Enrollment System.

 

Here are basic instructions for turning cookie support on in the major browsers. For all other browsers please consult your documentation or online help files. If you do not know your browser version, click on help and then click the About... option.

 

Microsoft Internet Explorer 6.0

Select Tools -> Internet Options and click on the "Privacy" tab. Click on the vertical slider and drag it to any position except 'Block All Cookies' then click the 'AK' button at the bottom of the form.

 

Microsoft Internet Explorer 5.0

Select Tools -> Internet Options and click on the "Security" tab. The default selection, "Medium", supports cookies, but you can click on the "Custom Level" button to check. Scroll down until you see the word "Cookies" and verify that the radio button next to "Enable" is selected in both options.

 

Microsoft Internet Explorer 4.0

On the PC select View -> Internet Options and click on the "Advanced" tab. Scroll down until you see the word "Cookies" and verify that the radio button next to "Always accept cookies" is selected.

 

Microsoft Internet Explorer 3.0

Choose View -> Options and click on the "Advanced" tab. Make sure that "Warn before accepting a cookie" is unchecked.

 

Mozilla Firefox:

By default Firefox accepts all cookies. If you want to gain more control over what cookies are stored, follow these instructions:

Select Tools -> Options and Click the Privacy panel and then click on the Cookies label. Make sure the "Enable Cookies" box is checked.

 

Netscape Communicator and Netscape 7.x:

Choose Edit -> Preferences and click on the "Advanced" option. Select the radio button next to "Accept all cookies" and click "OK".

 

Netscape Communicator 4.0

Choose Edit -> Preferences and click on the "Advanced" option. Select the radio button next to "Accept all cookies" and click "OK".

 

Netscape Navigator 3.0

Open "Network Preferences" under Options. Next click on the "Protocols" tab and ensure that the box next to "Accepting A Cookie" is unchecked.